Product Description Introduces the author's complete program for defusing violence and conflicts within families, schools, businesses, and governments, presenting his four-step process of identifying one's deepest truths, addressing unrecognized needs and emotions, and honoring the concerns of others. About the Author Marshall Rosenberg, Ph.D. has initiated peace programs in war-torn areas throughout the world including Rwanda, Burundi, Nigeria, Malaysia, Indonesia, Sri Lanka, the Middle East, Serbia, Croatia, and Ireland. He is the founder and director of educational services for the Center for Nonviolent Communication (CNVC), an international nonprofit organization that offers workshops and training in 30 countries. Dr. Rosenberg is the author of Nonviolent Communication: A Language of Life (2nd edition, PuddleDancer Press, 2003).