Crucial Confrontations Tools for talking about broken promises, violated expectations, and bad behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
Business & EconomicsBusiness Communication
RELEASED2004
PUBLISHERMcGraw-Hill Education
LENGTH284
LANGUAGEEN
Crucial Confrontations Tools for talking about broken promises, violated expectations, and bad behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
Business & EconomicsBusiness Communication
RELEASED2004
PUBLISHERMcGraw-Hill Education
LENGTH284
LANGUAGEEN
